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PH369 Frequently Asked Questions

Everything you need to know about PH369 — from creating your account and making deposits to understanding game rules and withdrawing your winnings. Can't find your answer? Reach our support team anytime.

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Our PH369 support team is online around the clock to assist Filipino players with any questions not covered here. Reach us through the live chat in the PH369 app or website.

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Jump straight to the section that answers your question.

Account

Registration, login, verification
Deposits

GCash, PayMaya, banks
Withdrawals

Payout times, limits, methods
Games

Rules, RNG, game types
Bonuses

Promos, wagering, rewards
Responsible Gaming

Limits, self-exclusion, 21+
Account & Registration

Creating a PH369 account is quick and straightforward. Head over to the PH369 registration page, fill in your full name, email address, mobile number, and preferred password. You will then be asked to verify your identity — this is a standard requirement for all licensed online gaming platforms in the Philippines. Once verified, your account is active and ready to use. The whole process typically takes less than five minutes.
Age Requirement: You must be at least 21 years old to register and play on PH369, in compliance with PAGCOR regulations.

PH369 requires a valid government-issued ID for identity verification. Accepted documents include:
  • Philippine passport
  • SSS or GSIS ID
  • Driver's license issued by LTO
  • PhilSys National ID
  • PRC ID or Voter's ID
Upload a clear photo or scan of your chosen ID during the registration process. Verification is usually completed within a few hours. This step protects your account and ensures PH369 remains a safe platform for all Filipino players.

On the PH369 login page, click the "Forgot Password" link below the login form. Enter the email address linked to your account and PH369 will send you a password reset link. Follow the instructions in the email to set a new password. If you do not receive the email within a few minutes, check your spam or junk folder. For further assistance, contact PH369 support through the live chat in the app.

No. PH369 strictly allows only one account per person. Creating multiple accounts is a violation of the PH369 Terms & Conditions and may result in the suspension or permanent closure of all associated accounts, along with forfeiture of any balances. If you believe a duplicate account was created in error, contact PH369 support immediately to resolve the issue.

You can update most account details — such as your mobile number, email address, and preferred language — directly from your PH369 account settings page after logging in. For changes to your registered name or date of birth, you will need to contact PH369 support and provide supporting documentation, as these fields are tied to your verified identity.
Deposits & Payment Methods

PH369 supports the most popular payment methods used by Filipino players, including:
  • GCash — instant deposits via your GCash wallet
  • PayMaya (Maya) — fast and secure e-wallet transfers
  • BPI — online banking transfer via BPI
  • BDO — direct bank transfer via BDO
  • Metrobank — bank transfer via Metrobank online
All transactions are processed in Philippine Peso (₱) with no currency conversion fees. PH369 does not accept cryptocurrency or foreign currency deposits at this time.

GCash and PayMaya deposits are credited to your PH369 account almost instantly — usually within seconds of completing the transaction. Bank transfers via BPI, BDO, or Metrobank may take a few minutes to a few hours depending on your bank's processing time. If your deposit has not reflected after two hours, contact PH369 support with your transaction reference number for assistance.

Yes, PH369 has a minimum deposit amount to keep the platform accessible for all Filipino players. The exact minimum varies slightly by payment method but is designed to be affordable — making PH369 suitable for both casual players and high rollers. Check the deposit page within your PH369 account for the current minimum amounts per payment channel.
Tip: First-time depositors may be eligible for a welcome bonus. Check the promotions section of your PH369 account after your initial deposit.

Yes. All PH369 financial transactions are protected by SSL encryption, the same technology used by major Philippine banks. PH369 never stores your full banking credentials or GCash PIN. Deposits are processed through secure, verified payment gateways. Your financial data is handled in accordance with the PH369 Privacy Policy.
Withdrawals & Payouts

Log in to your PH369 account, navigate to the Withdrawal section, select your preferred payment method (GCash, PayMaya, BPI, BDO, or Metrobank), enter the amount you wish to withdraw, and confirm the request. PH369 processes withdrawal requests promptly. Make sure your account is fully verified before submitting a withdrawal — unverified accounts cannot process payouts.

Most PH369 withdrawals via GCash and PayMaya are processed within minutes to a few hours. Bank transfers to BPI, BDO, or Metrobank may take up to one business day depending on your bank's processing schedule. PH369 aims to process all withdrawal requests as quickly as possible — your winnings in Philippine Peso, delivered fast.
No Hidden Fees: PH369 does not charge withdrawal fees. The amount you request is the amount you receive in your GCash, PayMaya, or bank account.

Common reasons for a delayed withdrawal include:
  • Your account identity verification is incomplete
  • An active bonus with wagering requirements has not yet been met
  • The withdrawal amount exceeds your current daily or weekly limit
  • Your bank or e-wallet is experiencing processing delays
  • Additional security checks triggered by unusual account activity
If your withdrawal has been pending for more than 24 hours, contact PH369 support with your withdrawal reference number for a status update.

Yes, PH369 has both minimum and maximum withdrawal limits that vary by payment method. These limits are designed to ensure smooth processing for all players. You can view the current withdrawal limits for each payment channel on the Withdrawal page within your PH369 account. For high-volume withdrawals, contact PH369 support to discuss your options.
Games & Gameplay

PH369 currently offers eight premium games, each designed with Filipino players in mind:
  • Roulette — classic European-style wheel game
  • Mini Baccarat — fast-paced card game, Banker vs Player
  • Mine — high-volatility grid game with adjustable risk
  • Nine — Asian-style card game targeting the number nine
  • Fishing Yi Lu Fa — arcade fishing game with jackpot events
  • Fortune Rabbit — lucky charm slot with free spins
  • Ganesh Fortune — divine-themed slot with expanding wilds
Visit the PH369 Game page for a full overview of all available titles.

Yes. All PH369 games use a certified Random Number Generator (RNG) system that produces completely random, unpredictable outcomes on every round. The RNG is regularly audited to ensure it meets international fairness standards. No outcome can be predicted, manipulated, or influenced by PH369 or any player. What you see is what you get — pure, transparent gameplay every time.

Absolutely. All PH369 games are fully optimized for mobile play. You can access the complete game library through the PH369 mobile app on Android and iOS, or directly through your mobile browser. The mobile experience mirrors the desktop version — same games, same features, same payouts. PH369 is designed for Filipino players who prefer gaming on the go, whether you're in Manila, Cebu, Davao, or anywhere else in the Philippines.

Minimum bet amounts vary by game. PH369 is designed to be accessible for all types of Filipino players — from those who prefer small, casual bets to high rollers looking for bigger stakes. Most games start at very affordable ₱ amounts. Check the individual game page for specific minimum and maximum bet limits before you start playing.
Bonuses & Promotions

PH369 welcomes new Filipino players with a range of introductory bonuses, including welcome deposit bonuses and free game credits on selected titles. Bonus offers are updated regularly, so the best way to stay informed is to check the promotions section of your PH369 account after registering. Create your free account today to see the latest welcome offers available to you.

Wagering requirements (also called playthrough requirements) specify how many times you need to play through a bonus amount before you can withdraw it as real cash. For example, a ₱500 bonus with a 10x wagering requirement means you need to place a total of ₱5,000 in bets before the bonus converts to withdrawable funds. Full wagering terms for each PH369 bonus are clearly stated in the promotion details. Always read the bonus terms before claiming an offer.
Important: Bonus funds and real money funds are tracked separately in your PH369 account. Wagering requirements must be met before bonus-derived winnings can be withdrawn.

Yes. Most PH369 bonuses have an expiry period — typically between 7 and 30 days from the date the bonus is credited to your account. If the wagering requirements are not completed within the expiry window, the bonus and any associated winnings will be forfeited. The specific expiry period for each bonus is stated in the promotion terms. Check your active bonuses regularly in your PH369 account to track progress and deadlines.
Responsible Gaming

The minimum age to register and play on PH369 is 21 years old. This is in strict compliance with PAGCOR (Philippine Amusement and Gaming Corporation) regulations governing online gaming in the Philippines. Age verification is required during the registration process. Any account found to belong to a player under 21 will be immediately suspended and all funds returned.

PH369 provides built-in responsible gaming tools that allow you to set daily, weekly, or monthly deposit limits directly from your account settings. You can also set session time reminders and loss limits to help you stay in control of your gaming activity. These tools are available to all PH369 players at any time and take effect immediately once set. Visit the Responsible Gaming page for a full overview of available tools.

Yes. PH369 offers both temporary cooling-off periods and permanent self-exclusion options. A cooling-off period temporarily suspends your ability to deposit and play for a set duration (24 hours, 7 days, 30 days, or longer). Permanent self-exclusion closes your account indefinitely. Both options can be activated through your account settings or by contacting PH369 support. Self-exclusion requests are processed immediately and cannot be reversed during the exclusion period.
Need Help? If you or someone you know is struggling with problem gambling, please visit our Responsible Gaming page for support resources and self-assessment tools.

PH369 is committed to providing a safe, fair, and responsible gaming environment for all Filipino players. The platform uses SSL encryption to protect all data and financial transactions, certified RNG systems to ensure fair game outcomes, and a full suite of responsible gaming tools to support player wellbeing. PH369 operates in accordance with applicable Philippine gaming regulations and takes player protection seriously. For full details, review the Terms & Conditions and Privacy Policy.
Quick Links
Create a PH369 Account Log In to PH369 Download the PH369 App Browse All Games Responsible Gaming About PH369 Terms & Conditions Privacy Policy
Game Pages
Roulette Mini Baccarat Mine Nine Fishing Yi Lu Fa Fortune Rabbit Ganesh Fortune
Still Need Help?

Can't find the answer you're looking for? Our PH369 support team is available 24/7 to help Filipino players with any questions or concerns.

Email: [email protected]

Live chat available in the PH369 app and website — look for the chat icon at the bottom right of your screen.

Response Time: Most support queries are answered within minutes via live chat. Email responses are typically sent within a few hours.
Platform Highlights
Certified RNG — fair outcomes on every game
SSL-encrypted deposits and withdrawals
GCash, PayMaya, BPI, BDO, Metrobank
All payouts in Philippine Peso (₱)
Mobile-optimized for Android and iOS
21+ age verification enforced
Responsible gaming tools built in

Why Filipino Players Choose PH369

Beyond the FAQ — here is what makes PH369 the go-to online gaming platform in the Philippines.

Certified Fair Play

Every PH369 game runs on a certified RNG system that guarantees completely random, unmanipulated outcomes. Filipino players can trust that every spin, card draw, and tile flip is 100% fair — no exceptions, no fine print.

Mobile-First Experience

The PH369 app is built for Filipino mobile users — fast loading on Smart and Globe connections, smooth gameplay on budget Android phones, and a clean interface that works just as well on a small screen as it does on desktop.

PHP Payouts, No Fees

Win in Philippine Peso and withdraw directly to GCash, PayMaya, BPI, BDO, or Metrobank — with zero conversion fees and no hidden deductions. What you win is exactly what lands in your account, every single time.

Fast, Reliable Platform

PH369 servers are optimized for Southeast Asian connections, delivering near-zero latency for live games and real-time rounds. Whether you're playing from Quezon City, Makati, or Davao, the experience is consistently smooth.

Regular Promotions

PH369 runs ongoing promotions tied to specific games — Roulette cashback, Baccarat reload bonuses, Fishing Yi Lu Fa jackpot events, and Fortune Rabbit free spin drops. New offers are added regularly, so there is always something to look forward to.

Responsible Gaming First

PH369 takes player wellbeing seriously. Deposit limits, session reminders, loss limits, and self-exclusion tools are all built into the platform. Gaming on PH369 should always be fun — and we provide the tools to keep it that way.

Still Have Questions? We've Got You

Our PH369 support team is available 24/7 to help Filipino players with anything not covered in this FAQ. Or, if you're ready to play, create your free account now and experience PH369 for yourself. 21+ only. Play responsibly.

Create Free Account Log In to PH369
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21+ Only  ·  SSL Encrypted  ·  Responsible Gaming Tools Included